PRICES:
Prices are VAT included for sales in SPAIN and CE.
Sales to CEUTA, MELILLA and CANARY ISLANDS. are exempt from VAT.
Local taxes and/or customs charges are always the responsibility of the recipient and are not included in the price.
Information about customs procedures: Canary Islands Ceuta Melilla
SHIPPING:
Orders are sent by transport agency or post office 48/72 hours, the usual delivery time is between 24 and 72 hours (Spain Peninsula), depending on the system chosen by the client, if for any reason the delivery time is longer we will notify you by e-mail.
Shipping costs are free for orders with an amount greater than €50 for shipments in the Spanish peninsula and by a non-urgent system,
(Items with one of their dimensions exceeding 1 meter may not be included in this offer)
Shipping costs are calculated automatically when placing the order.
PAYMENT METHODS:
Previous bank transfer:
A discount of 2% will be applied (only Internet sales in SPAIN)
Cash on delivery:
A 2% discount will be applied
(Online sales only in SPAIN)
Cash on delivery shipments will have an increase in reimbursement management costs of 3.8% of the total amount, with a minimum of 4.8 Euros.
maximum amount: 1000 euros
Credit card:
The payment is made by the customer directly through the BBVA virtual POS
PayPal:
Payment is made through the Paypal Express payment pararela
Bizum
Payment is made through the Bizum payment gateway
Aplazame – Flexible financing
Aplazame offers you up to €2,500 credit for your online purchases
- You buy what you need, with a maximum of €1,500 per operation.
- You pay as you want up to 36 months.
- You only need a mobile, a card and a DNI or NIE.
WARRANTY:
Every item we sell is covered by the legal guarantee of conformity. If what you receive does not match its description, or does not work as it should, you are entitled to have it repaired or replaced free of charge, and where that is not possible, to a price reduction or a refund.
The guarantee runs for three years from delivery on new goods, as Article 120.1 of the Spanish consumer act establishes. On second-hand goods the period is the one agreed at the time of sale, and never less than one year.
To claim it, write to us with your order number and a description of the problem, along with proof of purchase such as the receipt, the invoice or a bank statement. We will tell you how to proceed and cover the cost of returning the item when it has to come back to us.
This legal guarantee applies on top of any commercial guarantee offered by us or by the producer, and is never replaced by it.
RETURNS AND CHANGES:
To make any change, the customer has a period of 14 days, from receipt of the order, to return the product with the invoice and its original packaging and in perfect condition, the costs being borne by the customer. Returns will not be accepted after 14 days. Returns of software products that are unsealed, of products presented in blister whose opening means the destruction of their original presentation, of KITS once assembled and of books will not be accepted in any case. If the return material is returned in poor condition or incomplete, AstroRadio reserves the right to make a reduction or not accept said product.