FAQ | Astroradio

Create Account

⚠ No need to create an account to place an order

The user account (registration) is created automatically if you check the option in the order form, having an account makes it easier for you not to have to enter your data in subsequent orders and it also accumulates discount points .

There is no option to create an account without placing an order.

Prices include VAT?

All the prices indicated are VAT included , when carrying out the purchase process the base price and the corresponding VAT are broken down.

I am in the Canary Islands, Ceuta or Melilla. Am I exempt from VAT?

Sales to CEUTA, MELILLA and CANARY ISLANDS. are exempt from VAT. Local taxes and/or customs charges are always the responsibility of the recipient and are not included in the price.
Shipping costs to the Canary Islands Ceuta and Melilla include the processing of the export DUA (14.00 €)
Local taxes and/or import charges that must be paid by the customer upon receipt of the order.

Notice: Canary Islands – Ceuta and Melilla Cash on delivery i (COD) paymentt optionis not available.

Payment Methods

You can pay for your purchase in different ways:

Bank transfer or income
Bizum
Cash on delivery only Spain and Portugal (except Ceuta, Melilla and Canary Islands)
PayPal
Credit card
Aplazame – Flexible financing

Can you pay cash on delivery (COD)?

YES, only Spain and Portugal (except Ceuta, Melilla and Canary Islands)
This system increases the price by 3.5% of the total amount, with a minimum of 4.8 euros.

Credit card payments

Your payment is made through a credit or debit card through BBVA ‘s online payment platform.

It is completely safe and is subject to all protection regulations. The SSL encryption system that we use provides total security to the transmission of data through the network. Your data enjoys total confidentiality and protection.

For your greater security, the screen where you enter your card details comes from the BBVA bank, which will directly receive these details.

This information will not be received by Astroradio SL.

For this reason, the charge on your card will be made at the time you place the order.

In the event that any of the items in your order were out of stock or had any incident at the time of dispatch, we will refund the corresponding amount to your credit card as soon as possible.

I try to pay by credit card but the operation is always denied

Your card must have the Verified by Visa or MasterCard SecureCode system activated. If your payment is always denied, check with your bank.

Are the delivery charges included in the price?

NO , These are calculated based on the weight and destination on the order form.

In orders with a total amount equal to or greater than €50 , shipping costs through a non-urgent standard service are free (only Spain).

(Items with one of their dimensions exceeding 1 meter may not be included in this offer)

The shipping cost is from €5 for small packages to Spain Peninsula.

Is it necessary to send proof of payment by transfer by email?

No , the shipment will be made when the amount is deposited in our account, it is very important to indicate the REFERENCE number that the system will give you when placing the order when making the transfer.

What guarantee does the products have?

The warranty is 3 years (2 years for items sold before 1/1/2022) under the conditions established by law. The final transistors of the transmitter equipment and the power TUBES of the RF amplifiers and KITS are expressly excluded from the guarantee. the batteries will have a maximum guarantee of 6 months as they they are consumables.

This warranty will be void due to improper use, alteration of the characteristics of the product or manipulation by personnel not authorized by Astro Radio. Transportation to and from our laboratory is the responsibility of the user. The guarantee covers the repair or change of the product, but not the transportation. (If the equipment fails during the first 10 days, the freight will be at our expense, provided that the shipment is made through the system that we indicate). They will accept freight collect shipments.

I need a receipt

All shipments include the corresponding receipt (ticket) of purchase, if you need an Invoice for tax purposes, you must request it in the purchase form.

returns

To make any change, the customer has a period of 14 days, from receipt of the order, to return the product with the invoice and its original packaging and in perfect condition, shipping costs to be paid by the customer Returns will not be accepted after 14 days. Returns of software products that are unsealed, of products presented in blister whose opening means the destruction of their original presentation, of KITS once assembled and of books will not be accepted in any case. If the return material is returned in poor condition or incomplete, AstroRadio reserves the right to make a reduction or not accept said product.

You must send the product freight prepaid along with a photocopy of the invoice or receipt (ticket) of purchase. (confirmation emails are not valid) Once the correct status of the product has been verified, the amount of the product will be paid in the following way: Purchases with payment by credit card or Paypal:
They are paid directly into the card account or Paypal respectively.

Purchases with payments by transfer or COD
A bank check will be mailed to you.

NOTE: IT IS ESSENTIAL to attach a photocopy of the purchase invoice or receipt (ticket) of purchase

Warranty repairs

Before sending a product for repair under Warranty, you must contact us, shipments that have not been previously authorized will not be accepted.

delivery times

Most products have an immediate delivery time.
availability is indicated in the description. you have to add the transport time depending on the shipping system selected in the order form.